In a first of its kind survey to include VA hospitals, inpatient experience at the Memphis (Tenn.) VA Medical Center rated worse, on average, than any hospital in America. The Memphis facility was the only VA facility in the U.S. to get a one-star (out of five) rating for patient experience, according to the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. HCAMPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. As of late last week, half of VA hospitals with ratings on the site - 60/121 - earned at least a four-star, according to a USA TODAY review. VA facilities with too few patients or data, and that don’t provide inpatient care, were not included. A federal website, Care Compare, now allows veterans to compare patient perceptions of care at VA and non-VA hospitals based on industry-standard star ratings. (Source: Commercial Appeal 07/19/21) Memphis VA hospital ranked among the worst in the country — again (commercialappeal.com)
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