Navy PPV housing survey results

WASHINGTON - The Navy’s recently conducted “out of cycle” resident satisfaction survey confirmed that most of the actions recently taken by the Navy and its public private venture (PPV) partners are aligned to the areas of most concern to service members and their families. The Navy and its PPV partners are employing a multi-layered approach to improve the quality of life for housing residents. Recent efforts have focused on the maintenance process, with an emphasis on quality of workmanship as well as timeliness. Highlighting the Navy Housing Service Center’s role as an advocate for the resident and their family has been a longstanding communication goal. Additionally, Navy leaders have reinforced the military bases’ chain of command is responsible for to ensuring service members and their families have safe living quarters. “The Out of Cycle Survey was another method … to validate what we have already been hearing regarding quality and timeliness of our housing programs” said Vice Adm. Mary Jackson, head of the Navy Installation Command. “Collectively and individually, the Navy housing staff, the military chain of command, and our PPV Partners are driving hard towards a culture of excellence, service, and accountability at all levels,” she said. “Our goal is to proactively provide the quality expected rather than responding to issues that never should have been present in the first place. … and our commitment remains to provide quality, safe housing to our service members and their families.” The average Overall Satisfaction Index score for family housing was 11.6 points less than the 2018 satisfaction survey. The 2019 Navy PPV Housing “Out of Cycle” Summary for Commander Navy Installations Command survey results are available here. In the summary, project names are redacted because the Navy’s business agreements with its PPV housing partners limit the type of information that can be released publicly. Housing projects are identified as “A” through “K.” A housing project includes neighborhoods at one or more installation within a specific geographical area managed by a single PPV partner company. In accordance with the agreements, PPV property managers of neighborhoods that received an Overall Satisfaction Index score less than 75 points (“Average” or below) are required to submit an action plan to address issues noted in the “out of cycle” survey. The action plans will be reviewed and approved by the Navy. Concurrently, the Navy Housing Service Center will develop action plans to ensure all concerns are addressed regardless of score. (Source: Commander Naval Installation Command 07/26/19)